Refund policy

We want you to absolutely love your Salt Park purchase. If for any reason you're not satisfied, please notify us within 30 days from receiving your item to request a return.

We offer full refunds on change-of-mind returns. Please note, however, we don't cover return postage for change-of-mind returns, you'll need to cover the cost to send the item back to us. For faulty, damaged, or incorrect items, we'll cover the return shipping (see "Damages and Issues" below).

Please note: for international customers, return shipping costs to New Zealand are the responsibility of the customer for change-of-mind returns. We recommend using a tracked service.

To be eligible for a return, your item must be in the same condition that you received it (unworn or unused, with tags, and in its original packaging).  You'll also need your receipt or proof of purchase.

We're unable to accept returns on sale or promotional items, unless faulty.

To start a return, contact us at hello@saltpark.co — include your name, order number, and reason for return. Items sent back without first requesting a return will not be accepted.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund has been approved.

If approved, you'll be automatically refunded to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at hello@saltpark.co.

Damages and Issues We hope this never happens but in the unlikely event you receive a product that is defective, damaged, or incorrect, please contact us at hello@saltpark.co so we can make it right.

Your Statutory Rights Your statutory rights are not affected by this policy. For customers in New Zealand and Australia, this includes rights under the New Zealand Consumer Guarantees Act and Australian Consumer Law respectively. US customers may also have rights under applicable federal and state consumer protection laws. These rights apply regardless of our policy.